Accessibility Statement for Patients
Loma Linda University Health including Loma Linda Center for Fertility & IVF (LLU Fertility) are committed to providing every patient, visitor and family member with equitable access to our healthcare services – both in person and online. We believe compassionate care begins with accessibility, and we strive to ensure that all individuals, including people with disabilities, can fully engage with our facilities, digital resources and patient-care experiences.
Our commitment to accessible care
Loma Linda University Health and LLU Fertility comply with all applicable federal and state laws, including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, ensuring that patients with disabilities receive full and equal access to our programs, services and activities.
LLUH Notice of Nondiscrimination
We are dedicated to removing barriers in healthcare by offering reasonable accommodations and auxiliary aids at no cost to patients.
Accessible services for patients
To support patients and visitors with disabilities, LLU Health and LLU Fertility provide:
- Communication aids, including qualified sign-language interpreters.
- Accessible formats such as large print, audio materials or other alternative formats.
- Assistive listening devices.
- Means of physical accessibility in clinical environments, patient rooms, entrances, restrooms and parking areas.
- Reasonable modifications to policies and procedures when necessary for equal access.
- Web accessibility features to help ensure our digital content is usable with screen readers, keyboard navigation and other assistive technologies.
If you need an accommodation during your visit, procedure or hospital stay, our team will work with you to make sure you receive the support you need.
Website accessibility
We are actively working to ensure LLU Health and LLU Fertility websites follow Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard accessibility guidelines. This means we strive to make our online content perceivable, operable, understandable and robust for patients using assistive technologies.
If you encounter an accessibility barrier on one of our websites, please let us know so we can improve your experience.
Requesting accommodations
If you require disability-related accommodations or auxiliary aids for any healthcare service at LLU Health or LLU Fertility, please contact us:
Patient Accessibility & Accommodations Office
Phone: (909) 554-3003
Address: Loma Linda University Health, 11370 Anderson St. #3950, Loma Linda, CA 92354
We encourage patients to request accommodations as early as possible. However, we will make every effort to meet urgent or unexpected needs promptly.
Nondiscrimination statement
Loma Linda University Health and LLU Fertility do not discriminate based on a person’s disability, race, color, sex, gender identity, sexual orientation, national origin, age, religion, or any other protected characteristic in providing healthcare services.
Notice of Accommodation for Disability
Every patient deserves respect, dignity and full access to care.
Feedback & reporting
Your feedback helps us continue improving accessibility for all patients. If you believe LLU Health or LLU Fertility have not addressed an accessibility need appropriately, you may also file a formal grievance with our compliance office or applicable government agency. We are committed to addressing concerns promptly and respectfully.